Patient Rights and Responsibilities

Patient’s Rights

• Be treated with courtesy, consideration, and respect, with appreciation of his or her dignity, and with protection of personal privacy throughout their care.
• Receive care in a safe setting.
• Be free from all forms of abuse or harassment.
• Receive a prompt and reasonable response to questions and requests.
• Know who is providing medical services and who is responsible for his or her care.
• Know what patient support services are available, including if an interpreter is available if the patient does not speak English.
• Know what rules and regulations apply to his or her conduct.
• Be fully informed by the health care provider concerning diagnosis, planned course of treatment, evaluation, alternatives, risks, and prognosis as well as participate in decisions involving his or her healthcare. When medically inadvisable to give such information to the patient, then information is provided to person patient designates or legally authorized person.
• Refuse any treatment, except as otherwise provided by law.
• Be given full information and necessary counseling on the availability of known financial resources for care.
• Know whether the health care provider or facility accepts the Medicare assignment rate if the patient is covered by Medicare.
• Receive prior to treatment, a reasonable estimate of charges for medical care.
• Receive a copy of a reasonably clear and understandable itemized bill and, if requested, to have the charges explained.
• Receive impartial access to medical treatment or accommodations, regardless of gender, race, national origin, religion, handicap, or source of payment.
• Receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
• Know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such research.
• Express complaints regarding any violations of his or her rights and receive information as to know how to provide feedback including complaints and/or voiced grievances regarding treatment or care to the provider and the appropriate state licensing agency.
• Be free from acts of discrimination or reprisal.
• Have the right to change providers if other qualified providers are available.
• Receive a list, in writing, of physicians who have financial interest or ownership in the center.
• Receive information about Advance directives.
• Bring any person of their choosing to the patient-accessible areas while receiving treatment or consulting with their healthcare, unless there is a risk to the safety of the patient, other patients, staff or cannot be reasonably accommodated.

Patient’s Responsibilities

• Giving the health care provider accurate information about present complaints, past illnesses, hospitalizations, medications, over the counter products, dietary supplements, allergies, sensitivities, and, any other information about his or her health.
• Reporting unexpected changes in his or her condition to the health care provider.
• Reporting to the health care provider whether he or she understands a planned course of action and what is expected of him or her.
• Following the treatment plan recommended by the health care provider.
• Keeping appointments and, when unable to do so, notifying the health care provider or facility.
• His or her actions if treatment is refused or if the patient does not follow the health care provider’s instructions.
• Making sure financial responsibilities are promptly carried out and accept personal financial responsibility for any charges not covered by insurance.
• Following health care facility rules and regulations affecting patient care and conduct and behave respectfully toward all health care professionals and staff as well as other patients and visitors.
• Provide a responsible adult to transport you home and remain with you for 24 hours if required by your surgeon.

Filing A Grievance

We want every patient to feel that their experience at our center is a good one. If you do not feel that your needs have been met, you may feel free to submit a grievance, without fear of retribution or reprisal, either verbally or in writing to:

Surgery Center of Naples, LLC
Administrator
11161 Health Park Blvd
Naples, FL 34110
(239) 234-2620
(239) 234-2622 fax

Agency for Health Care Administration
Complaint Administrator
2727 Mahan Drive
Tallahassee, FL 32308
(888) 419-3456
(800) 955-8771 (TDD Number)

Medicare Beneficiary
https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
1-800-633-4227
The role of the Medicare Beneficiary Ombudsman is to ensure that Medicare beneficiaries receive the information and help they need to understand their Medicare options and to apply their Medicare rights and protections.

Accreditation Association for Ambulatory Health Care, Inc.
(AAAHC)
5250 Old Orchard Road, Suite 200
Stokie, IL 60077
(847) 853-6060
www.aaahc.org

Office of the Inspector General
https://oig.hhs.gov