Patient Rights and Responsibilities

We consider you a partner in your healthcare. When you are well informed, participate in treatment decisions, and communicate openly with your physician and other health professionals, you help make your care as safe and effective as possible. The Surgery Center of Naples proudly works to respect your rights, values and dignity at all times.

As a Patient, You Have the Right to . . .

  • Be treated with courtesy, consideration and respect, with appreciation of his or her dignity, and with protection of personal privacy.
  • Receive care in a safe setting.
  • Be free from all forms of abuse or harassment.
  • Receive a prompt and reasonable response to questions and requests.
  • Know who is providing medical services and who is responsible for his or her care.
  • Know what patient support services are available, including if an interpreter is available if the patient does not speak English.
  • Know what rules and regulations apply to his or her conduct.
  • Be given by the health care provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.
  • Refuse any treatment, except as otherwise provided by law.
  • Be given full information and necessary counseling on the availability of known financial resources for care.
  • Know whether the health care provider or facility accepts the Medicare assignment rate, if the patient is covered by Medicare.
  • Receive prior to treatment, a reasonable estimate of charges for medical care.
  • Receive a copy of a reasonably clear and understandable itemized bill and, if requested, to have the charges explained.
  • Receive impartial access to medical treatment or accommodations, regardless of gender, race, national origin, religion, handicap, or source of payment.
  • Receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
  • Know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such research.
  • Express complaints regarding any violations of his or her rights.
  • Be free from acts of discrimination or reprisal.
  • Have the right to change providers if other qualified providers are available.
  • Bring any person of his or her choosing to the patient-accessible areas of the facility to accompany the patient while the patient is receiving treatment, unless doing so would risk the safety or health of the patient, other patients, or staff or cannot be reasonably accommodated by the facility.

As a Patient, you are Responsible for . . .

  • Giving the health care provider accurate information about present complaints, past illnesses, hospitalizations, medications, and any other information about his or her health.
  • Reporting unexpected changes in his or her condition to the health care provider.
  • Reporting to the health care provider whether he or she understands a planned course of action and what is expected of him or her.
  • Following the treatment plan recommended by the health care provider.
  • Keeping appointments and, when unable to do so, notifying the health care provider or facility.
  • His or her actions if treatment is refused or if the patient does not follow the health care provider’s instructions.
  • Making sure financial responsibilities are promptly carried out.
  • Following health care facility conduct rules and regulations.
  • Provide a responsible adult to transport you home and remain with you for 24 hours if required by your surgeon.

Pediatric Bill of Rights

As a patient of Surgery Center of Naples, LLC, a child has the right to:

  1. To be called by name and not by a number or procedure.
  2. To be greeted with a smile and treated with loving care.
  3. To receive quality care in a safe environment.
  4. To know who the doctors, nurses and other members of their surgical team will be.
  5. To participate in all aspects of their care, including treatment decisions, as long as it does not interfere with their medical care.
  6. To know the “rules” they are expected to follow while being treated.
  7. To have family members with them whenever possible.
  8. To have someone that speaks the same language as their family to help with understanding their treatment and care.
  9. To have the nurses and doctors take care of them when their parents can’t be with them.
  10. To not be restrained by any means unless it is for their safety.
  11. To have their personal ethnic background, religious beliefs and personal feelings treated with courtesy and respect.
  12. To tell the nurses when they hurt and to be made comfortable following their procedure.
  13. To be given the right medication by their nurse and not to wait unnecessarily.
  14. To receive information about their recovery, prognosis, and outcomes of care in a manner that their family can understand.
  15. To have home care instructions explained to their family so they can regain their health and stay well after they go home.
  16. To receive the necessary information regarding consent for surgery, possible complications, risks, benefits, and alternative treatments available so their parent/guardian can make knowledgeable decisions about their care.
  17. To know when something goes wrong and what has been done to “fix” it.
  18. To have confidentiality about their surgery.
  19. To be discharged as soon as possible without harm to their health.
  20. To have their family receive the same consideration as an adult patient when addressing matters of their financial responsibility.
  21. To be informed of their rights before treatment is given.
  22. To be informed about the company’s grievance process and who to contact to file a complaint.

Child and Family Patient Responsibilities

Parents/Guardians of a Pediatric Patient have the responsibility:

  1. To provide accurate information about their child’s health.
  2. To arrive at the facility at the prearranged time to allow adequate time to prepare their child for surgery.
  3. To follow the rules and regulations of the facility affecting patient care and conduct.
  4. To remain in the facility while their child is receiving care.
  5. To follow the treatment plan recommended by the healthcare provider.
  6. To notify the nurse or healthcare provider if they do not understand their child’s treatment plan and the expectations of the family members (including the patient).
  7. To accept and ensure that the financial responsibilities associated with their child’s care are fulfilled as soon as possible.
  8. To notify the center if they are dissatisfied with the care provided for their child.
  9. To be considerate of other patients and the staff.

Resources:
Assignment of Benefits
Naples Facility Consent for Operation
Financial Policy
Patient Consent Form