Grievances and Grievance Procedures

We strive to maintain a professional and compliant atmosphere. Issues can arise. The Grievance procedure is a means for patients and related parties to inquire into issues raised and identify whether action needs to be taken to resolve identified issues and prevent recurrence.

The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution. This resolution shall take no more than two weeks from the filing of the complaint.

Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center’s procedure to formally voice complaints, resolve disputes, or to bring attention to possible violations of patient rights.

No person shall be punished or retaliated against for using the Grievance Procedure. Any grievances, comments and complaints are addressed to the Center Administrator. Complete details and a copy of the Center’s Grievance Policy may be obtained by contacting Dorothy Summers, the Center Administrator at 239-264-2620. Additional information can be obtained from or to file a complaint with the State of Florida contact:

Florida Department of Health
Consumer Services Unit
4052 Bald Cypress Way Bin C-75
Tallahassee Florida 32399-3275
http://www.floridahealth.gov/licensing-and-regulation/enforcement/admin-complaint-process/consumer-services.html

Surgery Center of Naples, LLC
Administrator
11161 Health Park Blvd
Naples, FL 34110
(239) 234-2620
(239) 234-2622 fax

Agency for Health Care Administration
Complaint Administrator
2727 Mahan Drive
Tallahassee, FL 32308
(888) 419-3456
(800) 955-8771 (TDD Number)

Medicare Beneficiary
https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
1-800-633-4227
The role of the Medicare Beneficiary Ombudsman is to ensure that Medicare beneficiaries receive the information and help they need to understand their Medicare options and to apply their Medicare rights and protections.

Accreditation Association for Ambulatory Health Care, Inc
(AAAHC)
5250 Old Orchard Road, Suite 200
Skokie, IL 60077
(847) 853-6060
www.aaahc.org

Office of the Inspector General
http://oig.hhs.gov